Quality Assurance

IAG Service's Aims and Objectives



  1. To provide all service users, learners and potential learners with information and advice that empowers them to make the correct choices about learning and work.
  2. To actively promote the provision of information and advice that meets the Matrix standard throughout the LEARN.ORG.UK Team.


Our objectives are to ensure that all service users, learners and potential learners:

  • Receive clear, accurate, up to date, accessible, objective and impartial information before committing to a course
  • Can access opportunities to discuss how a proposed course meets their needs with (1) assessors or support staff (2) specialist IAG from our partner organisations (3) external specialists.
  • Can be confident that staff have been appropriately trained and developed to deliver IAG that meets the Matrix Standard
  • Can access information and advice about (1) available financial help, (2) learning support and / or (3) other opportunities that might meet their needs
  • Can access clear, accurate, up-to-date, accessible, objective and impartial IAG about progression opportunities
  • Can be signposted or referred speedily for specialist or alternative help, either within or beyond LEARN.ORG.UK.
  • Are provided with a range of opportunities to feed back on the IAG service.

In addition, we aim to:

  • Provide accurate, timely, accessible and relevant information and advice to colleagues on IAG policy and practice via the one drive
  • Raise the profile of IAG and embed the matrix Standard in the LEARN.ORG.UK team through regular briefings, relevant publicity, training and development, by example and through self-assessment.

These objectives can be measured through self-assessment and review.

Our principles

" Our principles, has shaped the charity as well as out work. We as a charity have become embedded within the organisation.
We believe in caring, innovating, impacting and achieving."

Contact Us

Our main headquarters:

Bretton Street Enterprise Centre
Bretfield Court
WF12 9BG

  01924 462393